At SemiTats, we strive to provide our customers with the best possible shopping experience.
💬 Customer Satisfaction Notice
Our products have earned the trust of thousands of customers worldwide. While we work hard to ensure you have a great experience, we understand that sometimes things might not meet your expectations.
If you are not satisfied with your purchase, please contact our customer service and upload relevant images. We will work with you to provide the best possible solution — including a replacement, partial refund, or store credit.
🚫 Return Eligibility & Time Frame
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You may apply for a return within 30 days of receiving your order.
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Items must be unused, undamaged, and in their original packaging.
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Custom designs and hygiene-sensitive items that have been opened or worn are non-returnable.
🚚 Return Shipping
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Our headquarters and warehouse are located in China.
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If a return is approved, the customer is responsible for all return shipping costs to our China warehouse.
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Because international return shipping is expensive and time-consuming, we rarely require customers to send items back. In most cases, we will provide a replacement, partial refund, or store credit instead.
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Returns due to merchant error (e.g., wrong item sent, quality issue) are always resolved at no cost to you.
💳 Refund Processing
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Refunds are processed on the same day we confirm the resolution.
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Due to banking procedures, the refunded amount will appear in your original payment method within up to 2 weeks.
📦 Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos. We will arrange a replacement or refund as quickly as possible.
📩 Contact Information
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Trade Name: SemiTats
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Email: contact@semitats.com
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Physical Address: 1312 17th Street Unit #2199, Denver, CO 80202