At SemiTats, we strive to provide our customers with the best possible shopping experience. This includes ensuring that your orders are processed and shipped in a timely manner. Please take note of our shipping and return policy below:
Shipping
Order Processing Time: We require 1-7 days to process your order before it is shipped.
Shipping Options:
- Standard Shipping: Estimated delivery time is 7-30 days after the order has been shipped.
- Free Shipping: Estimated delivery time is 7-30 days after the order has been shipped.
- Fast Shipping: Estimated delivery time is 3-7 days after the order has been shipped.
Please note that the estimated delivery times are after the order has been shipped. The actual shipping time may vary depending on the destination and any unforeseen circumstances.
Returns
We understand that sometimes you may need to return or exchange an item. We have established the following guidelines for returns:
- Return Eligibility: We accept returns for any product that has not been opened, worn, or tampered with. The product must be in its original packaging and in new, unused condition.
- Time Frame: You must contact us within 14 days of receiving your product to initiate a return. After 14 days, we will not be able to accept returns.
- Refund: You may choose to receive a refund for the returned product(s). We will refund the original purchase price to the original payment method.
- Return Shipping: The cost of shipping the product(s) back to us for a return or exchange will be your responsibility. We recommend using a trackable shipping method to ensure the package reaches us safely.
- Exceptions: We do not accept returns for products that have been opened, worn, or tampered with. Additionally, items purchased during a promotional sale or clearance event are not eligible for return.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
If you have any questions or concerns about our shipping and return policy, please do not hesitate to contact us at:
Trade name: SemiTats
Phone number (US): (913) 808-2642
Email: contact@semitats.com
Physical address: 1312 17th Street Unit #2199, Denver, CO 80202
We appreciate your understanding and cooperation. Thank you for choosing SemiTats!