At SemiTats, we strive to provide our customers with the best possible shopping experience.
Customer Satisfaction Notice
Our products have earned the trust of thousands over the years. While we work hard to ensure you have a great experience, we know that sometimes things might not meet your expectations. If you're not happy with your purchase, please contact our customer service and upload the relevant images. We’re happy to arrange an exchange, refund, or return as detailed below. Your satisfaction is what matters most to us.
Order Processing Time
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Processing Time: We require 1-7 days to process your order before it is shipped.
Shipping Policy
Shipping Carrier & Origin
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Shipping Origin: Orders are dispatched from our China warehouse.
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Local Delivery: After customs clearance, orders are delivered by local logistics providers (e.g., USPS in the US, Royal Mail in the UK).
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Customs & Duties: All applicable customs duties, taxes, and fees are pre-collected at the time of purchase, so no additional payment is required upon delivery.
Shipping Fees
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For US, UK, CA, DE, FR, AU: Shipping fee is $6.99.
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For AT, CH, BE, NOR, NL, and other European countries: Shipping fee is $9.99.
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Free Shipping: Enjoy free shipping on orders over $50 USD.
Estimated Delivery Times (Business Days)
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US & UK: 3-8 business days.
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CA, DE, FR, AU, NL: 3-10 business days.
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CH, NOR, and other European countries: 3-15 business days.
Note: Delivery times are counted from the date the order is shipped and may vary depending on the destination and unforeseen circumstances.
Order Tracking & Contact
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Track Your Order: You can track your order by visiting the "Track my order" section on our website homepage.
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Contact: For any shipping inquiries, please contact our customer service.
Refund & Return Policy
Return Eligibility & Time Frame
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Return Window: You may apply for a return within 30 days of receiving your order if you are not satisfied.
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Condition: The product must be unused, undamaged, and in its original packaging so that it does not affect secondary sales.
Return Shipping
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Responsibility: The return shipping cost is the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery.
Refund Process
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Refund Processing: Once we receive your returned item, we will process your refund on the same day.
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Fund Return: Due to banking procedures, the refunded amount will be returned to the original payment method within 2 weeks.
Exceptions
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We cannot accept returns for products that have been opened, worn, or tampered with.
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Items purchased during promotional sales or clearance events are also not eligible for return.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by providing either a replacement or a refund as needed.
Contact Information
For any questions or concerns regarding our Shipping, Refund, and Return Policy, please contact us at:
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Trade Name: SemiTats
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Email: contact@semitats.com
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Physical Address: 1312 17th Street Unit #2199, Denver, CO 80202
Thank you for choosing SemiTats!